Once the full payment of your order is confirmed by our receipt
If the payment is cleared before 9 am, the order will be prepared the same day or it will be prepared the next day.
In general, we need 1-2 days to prepare the order.
For certain deposit order orders that represent a relatively lower total number of products, it may be shipped within 24 hours of confirmation of your payment.
However, at these orders which include many products, we need a little more time to prepare it, if no out of stock item appears, they can also be shipped 72 hours later at the latest.
Since the range of products we sell is relatively large, it is difficult for us to make inventory 100% accurate.
Sometimes you will receive the notification for non-stock items when preparing your order, but they are posted in stock on the website when you ordered them.
We will send you an email to ask for your opinion, you can replace or refund them.
Maybe this will cause some delay in sending your order. So, check your mailbox more frequently to get the latest update of your order.
In a general way. We will not restock items currently out of stock.
Please inquire about the information below if non-stock items appear in your order.
1. If you do not wish to replace non-stock items, the shipping costs and the price of the item will be refunded.
In this case, your order will be shipped without the items out of stock very soon.
2. You can replace non-stock items with any item. Just tell us the item code of your replacement, we will replace you.
If the replacement will make the total amount in your order changed due to the price difference between the non-stock item and your replacement, then maybe sometimes you have to pay more.
Then please pay the price difference for your replacement as soon as possible.
3. For the refund of non-stock items, as our current practice, it will be refunded to your wholesale account7 first, it can be deducted to pay your next order directly.
It can also be refunded to your paypal account after receiving your request to paypal.
With regard to out of stock items that are causing you the problem, we are sorry, just understand, but we will update the inventory more often to prevent this from happening.