Processus-et-Expedition

Once the full payment of your order is confirmed by our receipt

 

   If the payment is cleared before 9 am, the order will be prepared the same day or it will be prepared the next day.

 

   In general, we need 1-2 days to prepare the order.
For certain deposit order orders that represent a relatively lower total number of products, it may be shipped within 24 hours of confirmation of your payment.
 
   However, at these orders which include many products, we need a little more time to prepare it, if no out of stock item appears, they can also be shipped 72 hours later at the latest.
 
   Since the range of products we sell is relatively large, it is difficult for us to make inventory 100% accurate.
Sometimes you will receive the notification for non-stock items when preparing your order, but they are posted in stock on the website when you ordered them.
We will send you an email to ask for your opinion, you can replace or refund them.


    Maybe this will cause some delay in sending your order. So, check your mailbox more frequently to get the latest update of your order.
In a general way. We will not restock items currently out of stock.
 
   Please inquire about the information below if non-stock items appear in your order.
 
1. If you do not wish to replace non-stock items, the shipping costs and the price of the item will be refunded.
In this case, your order will be shipped without the items out of stock very soon.
 
2. You can replace non-stock items with any item. Just tell us the item code of your replacement, we will replace you.
If the replacement will make the total amount in your order changed due to the price difference between the non-stock item and your replacement, then maybe sometimes you have to pay more.
Then please pay the price difference for your replacement as soon as possible.
 
3. For the refund of non-stock items, as our current practice, it will be refunded to your wholesale account7 first, it can be deducted to pay your next order directly.
It can also be refunded to your paypal account after receiving your request to paypal.
 
   With regard to out of stock items that are causing you the problem, we are sorry, just understand, but we will update the inventory more often to prevent this from happening.

 

 

 

About US

 

How To Order

 

Shipping & Payment

 

Cooperation

Contact us Ordering Guide  Delivery  Wholesale
About Us Tracking control  Paiement  Affiliate Programs
Termes et conditions Return Policy  Processus et ExpĂ©dition  Custom label
Privacy Policy Size charts    
 Sitemap FAQ    

 

Copyright @ 2011-2018 All Rights Reserved. Powered by GOOODS.EU

 

 

 

   If you are not satisfied with your purchase, you may be asked for a return or exchange based on your situation.

 

  All returned items must be in a brand new, unused condition and with original labels and packaging.

 

1. If you received a wrong article

   You have the option to

1) request to send the coupon in your next order,

2) return it for a full refund, or

3) redeem it for the correct item. Customers must confirm their eligibility for an exchange or return with Customer Service before sending the items. In many cases, you have 7 days after receiving your order to contact Customer Service and request a return or exchange.

 

2. If you received an item in the wrong color

  You are eligible for a full refund after Customer Service confirms that you received a wrong color. Color differences perceived due to the display settings of your computer monitor do not warrant a refund.

 

3. If an item is missing from your order

    Contact Customer Service to inform us that an item is missing from your order. When we confirm that something is missing, we offer a full refund of the item price and shipping costs or start processing a new one for your next order.

 

4. If your package is lost during shipping

   Contact Customer Service to inform us that you have not received your package. Once we confirm with the mail that your package is lost, we offer a refund or return your items.

 

5. If we have shipped a defective or damaged item

   You are eligible for a full refund or exchange. When requesting your refund, be prepared to provide customer service photographs that clearly show the problem with the item and its tracking number as soon as possible. Alternatively, you can open the item in front of the recipient and if you find that it was damaged during shipping, you can reject it. BoutiqueGros will ship you a new item in your next order or refund.